We require 24-hour notice for penalty free cancellation of appointments.
Clients can cancel appointments by emailing firstname.lastname@example.org, by calling the salon speaking with front desk, or by leaving a voicemail if out of salon hours.
Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of any appointments.
We ask that clients call the salon and notify front desk if they will be late arriving for their scheduled appointment.
If we have not been able to contact a client 15 minutes into their appointment, the client will be considered a "no show" and their spot will be reopened and made available for clients wanting to book.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time. If this happens, the full cost of the service will still apply.
If a client does not show up for their scheduled appointments, they will be subject to pay the full amount of the base menu price. They will also be required to attach a credit card to their file to book future appointments at The Lemon Tree Salon & Studio Ltd.
Clients who No Show on more than one occasion must pre-pay, in full, for any services that they would like to schedule.
The Lemon Tree Salon & Studio Ltd. does require a deposit (or in some cases a valid credit card on file) in order to secure bookings for groups, appointments spanning more than 3 hours, or for services taking place off-site or out of regular salon hours.
All new clients are required to sign our policies waiver on their first visit to the salon. Clients may also be required to fill out additional waivers, such as a chemical waiver before undergoing hair colour or lightening, or a consultation which details the agreed upon services between a stylist and their client.
Our front desk, stylists or technicians will be able to go through the waiver with their client and answer any inquiries before beginning service. Refusal to sign required waivers will result in the salon being unable to complete those specific services for that client.
The Lemon Tree Salon& Studio Ltd. does not offer monetary refunds on services rendered.
We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange pending management approval.