Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.

 

Cancellations

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and our clients and ensures that we can continue to deliver upon our promise of exceptional service.

 

Cancellations and rescheduled appointments without 24 hours’ notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and can not be put toward any future services.

 

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.

 

For large group bookings (such as wedding parties, homecoming / graduation groups, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you’ll always remember fondly. We require that you notify us at least 14 days in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 2 week notice will incur a  cancellation fee of 100% of the service price per guest.

 

We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total.

 

Deposits

Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process color, color correction, etc.) may require a deposit upon booking. This deposit fee is non-refundable and does contribute to the service total.

 

Agreement

By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.

 

Service Refunds

The Lemon Tree Salon& Studio Ltd. does not offer monetary refunds on services rendered.

We do have a 7-day policy on services in which a client can come back and have corrections made or receive salon credit on technical errors.

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Product Returns

Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange pending management approval.

 

 

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